Togal.ai, Inc. (“Togal.ai” and or “we”) respects the right to privacy of our users (“you” and or “Customer” and or “Authorized User”). As such, we have outlined the following policy. This details what information we collect, how we use it, and what rights you have with regards to such information.
E.U. GENERAL DATA PROTECTION REGULATION
Togal.ai has taken steps in an effort to comply with the EU GENERAL DATA PROTECTION REGULATION (“GDPR”) as set forth by the Council of the European Union and European Parliament, which became enforceable May 25, 2018, regarding the collection, use, transmission, processing, and retention of personal identifiable data of natural persons from European Union member countries. Togal.ai are committed to protecting your data in a secure and transparent manner. Togal.ai processes, uses, and exchanges personal data for our legitimate business purposes only in the limited uses described herein.
INFORMATION COLLECTED FROM OUR SITES AND SERVICES
Togal.ai collects data to provide the Services you request, ease your navigation on our Services, communicate with you, and improve your experience using our Services. Some of this information is provided by you directly, such as when you create an account on our Services, request a trial and/ or purchase a Service. Some of the information is collected through your interactions with our Services. We collect such data using technologies like cookies and other tracking technologies, error reports, and usage data collected when you interact with Services.
The data we collect depends on the Services and features thereof that you use, and includes the following:
Name and contact data. We collect your first and last name, e-mail address, postal address, phone number, and other similar contact data.
Credentials. We process passwords and related security information used for authentication and account access, and information security purposes.
Payment data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number).
Usage data. We collect personalized information about your use of our Services, to better understand uses thereof and identify potential improvements, including to teach and refine the machine learning and artificial intelligence techniques utilized by the Services.
- Information based on your use of our Services. This includes the types and frequency of features being used, the frequency and duration of your use, the size and nature of projects, and anonymized information regarding project data.
- Information on the web pages you visit on and off our Services.
- Information regarding the performance of our Services and any problems you may experience while using them. This information enables us to diagnose problems and offer support in resolution.
- Data about your device and the network you use to connect to our Services, including IP address, device identifiers, and regional and language settings.
Web requests. We collect information regarding every web request sent to the relevant servers. This information is used to provide support, as well as to assess usage and performance of our Services. The data collected for each request can include such things as timestamps, any exception messages, user agent, IP address, e-mail address, request time and duration, as well as files names.
Location data. We collect your IP address and infer location such as city or postcode therefrom, when necessary, in order to provide you with the Services or to send you promotional communications or for customer relationship management purposes.
Communications. We may collect the content of messages you send to us, such as feedback or questions you ask our technical support representatives, when necessary to provide you with the Services you use. When you contact us, phone conversations or chat sessions with our representatives may be monitored and recorded in order to improve our services, facilitate the processing and resolution of your request or complaint.
If you post information on public areas of the Services (or elsewhere on the Internet) that information may be collected and used by anyone, including Togal.ai.
Customer Content. Content, including construction data, uploaded to the Service, or results provided by the Service to you in connection with the Services.
Information from Other Sources: We may receive information about you from other sources, including through third party services and organizations to supplement information provided by you. This information allows us to verify information that you have provided to Togal.ai and to enhance our ability to provide you with information about our business, products, and Services.
COOKIES AND SIMILAR TECHNOLOGIES
HOW WE USE DATA
Togal.ai uses information that we collect from customers and visitors for the purposes of:
- Providing or improving our Services,
- research and development of new products and Services,
- providing ongoing support,
- customizing the content and advertising you see,
- communicating with you, including promotional communications and customer relationship management (“CRM”),
- providing information about other Services,
- helping us run our company, for example to improve our Services or our security, train staff or perform marketing activities, including CRM,
- complying with our legal obligations and enforcing our legal rights, including the authorized use of our Services,
- accounting and other administrative purposes,
- teaching and refining the machine learning and artificial intelligence techniques utilized by the Services, and
- providing anonymous aggregate reporting.
Togal.ai will not access the subscription of a Paid Customer or Authorized User for any purpose except to provide the service, without express permission by you, or as required by law or relevant authority.
HOW WE SHARE OR DISCLOSE YOUR INFORMATION
Your personal information may be transferred to any service providers who assist us in providing the Services, like technical agents, payment processing vendors, companies that help us market and advertise to you, other subcontractors, and our affiliates, agents, and consultants. If you give us permission, we may share your personally identifiable information with third parties who may send you marketing and promotional information. As in any transaction, if you provide your credit card information to us for purchases, your credit card company will be provided with relevant information about us, services purchased, cost and other information necessary to process the transaction. We may disclose your personal information if permitted or required by law, or where we reasonably believe such action is necessary in order to protect or defend our interests or the interests of our employees or users or business partners, such as to protect, establish or exercise our legal rights or defend against legal claims, or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, threats to our property, suspected fraud, or violation of Togal.ai’s Terms of Service. We may share personally identifiable information during due diligence or in connection with a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or Togal.ai.
The Services may track usage statistics collected through the Services and we may internally analyze this data for trends and statistics, but such information will be maintained, used, and disclosed internal to Togal.ai and its affiliates. We may freely share anonymous user information with others, such as clients, advertisers, sponsors, and business partners.
INTERNATIONAL DATA TRANSFERS
You agree that all personal information submitted to or collected via or by Togal.ai may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States, the European Union, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your personal information may be accessible to law enforcement or other authorities pursuant to a lawful request. We will endeavor to ensure that international transfers of personal information are supported by an adequacy mechanism (where required by law).
THIRD PARTY SITES AND SERVICES
The Services may contain links to other websites and other websites may reference or link to our Services. These other domains and websites are not controlled by us, and Togal.ai does not endorse or make any representations about third-party websites, services, or social media platforms. We encourage our users to read the privacy policies of each and every website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
OPT-OUT (RIGHT TO OBJECT TO PROCESSING) COMMUNICATIONS, OPT-OUT AND ACCESS
You have the right to object to and opt out of certain uses and disclosures of your personal information. Where you have consented to Togal.ai’s processing of your personal information, you may withdraw that consent at any time and opt out of further processing by sending an email to email@example.com. Even if you opt out, we may still collect and use non-personal information regarding your activities on our Services and/or information from the advertisements on third-party websites for non-interest-based advertising purposes, such as to determine the effectiveness of the advertisements.
RIGHTS OF ACCESS, RECTIFICATION, ERASURE AND RESTRICTION
Although Togal.ai makes good faith efforts to provide Individuals with access to their personal information, there may be circumstances in which Togal.ai is unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the Individual’s privacy in the case in question, where the request is manifestly unfounded or excessive, or where it is commercially proprietary. If Togal.ai determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, Togal.ai will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.
We take your security seriously and take reasonable steps to protect and secure your personal information from unauthorized access, use, and disclosure. Security measures include, but are not limited to, technical and organizational security policies and procedures, and security controls. We review our strategies and update as necessary to meet our business needs, changes in technology, and regulatory requirements.
We take reasonable security measures to protect your personal information, however, please be aware that no data transmission over the Internet can be guaranteed to be 100% secure. Togal.ai is not responsible for circumvention of any privacy settings or security measures contained on the Services.
The Services are not directed to children under 18 years of age, and Togal.ai does not knowingly collect personal information from children under 18 years of age. If you learn that your child has provided us with personal information without your consent, you may alert us at firstname.lastname@example.org. If we learn that we have collected any personal information from children under 18 years old, we will promptly take steps to delete such information.
Under California Civil Code sections 1798.83-1798.84, also known as the “Shine the Light Law,” any of our users who are California residents are entitled to request and receive once a year, free of charge, a notice from us describing what categories of personal customer information we share with third parties or corporate affiliates for their direct marketing purposes. That notice will identify the categories of information shared, the third parties and affiliates with which it was shared, and their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to email@example.com. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow at least thirty days for a response.
Revised December 31, 2021